When a Hiring Manager (HM) reviews a submittal from a Recruiter and asks that question… something went really bad!

Look no further that on your choice of Staffing Agency. With a recruiters turnover of 90% (industry average), you are likely working with somebody with less than a year of experience; sometimes just weeks.
It takes years to make a Professional Recruiter, a considerable investment in training, salary, time and dedication. Most business models do not allow for such investment, so it may not completely surprise you to receive a lot of unqualified resumes, sent by aspiring recruiters that are, basically, pushing paper (emails) to you. You do their job.

Some Staffing Agencies have a stable team of recruiters that do a professional, high quality job. Those are real people with real names and you should be able to check them out at the Agency’s website. I.e. you can try http://www.vitaver.com/our_team1.htm