Description: Our Client, a financial holding company, is looking for a Client Service Lead – Front Office Solutions in Chicago, IL.

Responsibilities:

• Serve as daily point of contact for advanced / escalation of client service needs;
• Work with client's operational staff on discovery, problem resolution, and workflow management;
• Provide final review and sign off on client output including NAV, allocation and underlying client performance;
• Participate in initial client discovery sessions, assists in project planning, setting client expectations and facilitating continuous client updates throughout the onboarding process;
• Create client service level descriptions (SLDs) and any associated client negotiations;
• Plan income / expense items;
• Analyze and communicates output from attribution models to clients;
• Serve as a resource for toolset’s liquidity analysis and portfolio planning capabilities supporting the institutional asset owner clients;
• Creates training materials and leads training sessions on daily operational activities as well as system capabilities;
• Participates in ongoing process improvement discussions where feasible including: Third party vendor sourcing; Process improvement through technical skills; Ongoing Front Office Solutions program build (fee billing, legal contracts, training, etc.).

Requirements:

• Experience working with complex asset owners including Endowments, Foundations, Family Offices, OCIOs, Pension Funds, Sovereign Wealth Funds, and institutional asset managers (7+ years);
• Experience in institutional investment industry, including markets, instruments, funds and fund structures, trading, etc;
• Experience with alternative assets and related operational processes (hedge funds, private equity);
• Experience with metrics typically associated with private equity (TVPI, DPI, PIC, etc.);
• Experience managing an investment operations team;
• Experience in accounting / reporting methods, including IBOR, ABOR, TrueNav, to support complete and accurate data capture;
• Experience in performance measurement concepts and standards including GIPS Standards;
• Experience using VBA, Python or other programming language to format large data sets (preferred);
• Completion (or progress towards) of advanced credentials (CFA, CAIA, CPA, MBA) (preferred);
• A College or University degree.

If this job is not for you, earn a $2,100.00 referral bonus in cash by referring a Candidate or a Client to us. Vitaver Referral Program is one of the most generous on the market!

Please feel free to apply directly and contact me with your questions at [email protected]